Fetii CareersBuilding the network for a fully autonomous future

As the Logistics & Client Success Lead, you are the primary point of contact for our most valuable clients. You will manage all customer requests for Fetii Event Trips, acting as the bridge between sales, support, and live operations. You are responsible for ensuring every trip is quoted accurately, dispatched flawlessly, and executed with 5-star service.

This role is roughly 60% Customer Support/Live Operations and 30% Sales Development/Process Optimization.

• Manage customer requests via web forms, email, and phone for everything from simple one-way trips to complex, multi-vehicle corporate events.
• Gather critical trip details including dates, precise pickup/drop-off points, and vehicle requirements.
• Create and send quotes based on hourly rates, accounting for complexities like deadhead time and waiting intervals.
• Interact directly with customers to build rapport, collect details, and provide real-time support during active events.
• Coordinate with drivers to assign vehicles, confirm availability, and adjust pricing for peak demand.
• Maintain "Mission Control" by communicating schedule changes to both customers and drivers via Slack, text, and phone.
• Manage the post-trip lifecycle, including billing for added hours, invoicing, and payment collection.

• Optimize our HubSpot CRM to ensure zero lead leakage and maximize booking volume.
• Develop standardized communication templates and sequences to improve response times and conversion rates.
• Manage pricing structures to ensure rate negotiations meet margin potential.
• Field and resolve schedule changes, issues, or negative feedback that may occur during a trip to ensure long-term client retention.

• Communication: Exceptional verbal and written communication skills with a focus on American customer service standards.
• CRM Expert: High proficiency in HubSpot, specifically using templates, sequences, and workflow optimization.
• Logistics & Geography: A strong understanding of US geography and expert-level skill in using Google Maps to plan complex routes and timing.
• Problem Solving: You are a "real-time" thinker who stays calm under pressure when solving logistical puzzles.
• Organization: Proven ability to manage multiple high-stakes events simultaneously without losing track of details.
• Experience: Previous experience in scheduling, logistics, or high-touch customer success roles.

• HubSpot CRM
• Samsara GPS
• Fetii Internal Dispatch Systems
• Slack SimpleTexting via kixie, and Phone calls via Kixie

• Competitive Base Salary
• Uncapped Commission/Bonus Structure: This role is designed for a “Support Rockstar” who wants to be rewarded for growth. You will receive bonuses tied to booking volume, response time efficiency, and revenue targets.

Fetii is a leading group transportation platform revolutionizing how people move together. While our app handles real-time hailing, our Event Trips division specializes in high-touch, pre-scheduled, hourly van reservations for weddings, corporate events, and large-scale social gatherings. We are looking for a high-energy professional to own the end-to-end lifecycle of these premium experiences.

Fetii is the group mobility platform transforming how millions of people experience their cities, events, and nights out. We are one of the hottest consumer brands scaling right now, backed by Y Combinator and Mark Cuban. We don't just move people together; we capture culture in motion. If you want to build a generation-defining brand footprint at the groundbreaking level of a breakout startup, this is your sandbox.

We are looking for a hungry, hyper-creative Collegiate Social Media Specialist to serve as the architect of our decentralized campus brand engine. Reporting directly to the CEO, you won’t be trapped behind corporate red tape. You will have full autonomy to scale Fetii’s digital and physical presence across major university ecosystems, own the production of viral field content, and build a massive nationwide network of creators.

If you are obsessed with youth culture, algorithmic trends, and moving fast, you'll thrive here.

• Scale the Network: Launch, scale, and maintain high-energy engagement across a portfolio of dedicated, university-specific social channels.
• Build the Army: Recruit, onboard, and manage a high-performing network of on-campus student creators to run localized accounts.
• Keep the Momentum: Ensure unmanaged campus accounts stay active, hyper-relevant, and tightly aligned with our global growth strategy.

• Scout & Schedule: Secure access to the local campus events, house tours, and tailgates that define collegiate culture to fuel our main brand channels.
• Deploy Remote Teams: Source and coordinate freelance videographers across multiple cities to capture high-quality field content.
• Post-Production Speed: Collaborate directly with our in-house editor to turn raw field footage into viral, high-impact content at startup speed.

• Trend-Jack & Innovate: Continuously brainstorm and deploy fresh, boundary-pushing content concepts tailored specifically to the Gen Z demographic.

• 1–3 years of experience growing social communities, managing creator networks, or executing modern digital campaigns.
• A native understanding of youth culture, TikTok/Instagram algorithms, and what makes content click.
• Natural leadership skills—comfortable scout-hiring and managing remote, decentralized teams of student creators.
• High organizational velocity—able to coordinate logistical moving parts (videographers, editors, and event access) across multiple cities simultaneously.
• Thrives in high-autonomy environments and wants to work directly alongside founding leadership.

• Competitive salary with stock options, and a front-row seat at a fast-scaling, profitable tech startup.
• Direct mentorship and daily collaboration with the CEO.
• The rare opportunity to run a massive content infrastructure with real cultural impact.